SpringHill Suites by Marriott Dallas Richardson/University Area

We stayed here over a year ago never realized I never posted a review till now but anyway, it was our first family vacation several states away from home, we decided to stay here to and from our destination, let me tell you as a mom I thoroughly do my research before booking a hotel, I look at ratings, amenities, pictures taken by guest, reviews everything before booking and I highly recommend this hotel, not only is it clean, the staff was so nice, I understand everyone’s experience is different but also understand that things happen out of our control. My experience was great, great staff, we were greeted coming in, on our way back home the manager asked my kids in what floor we wanted to stay, I don’t understand some of the mixed reviews because the barn door wasn’t an issue with us, they were able to fit my husband and I and our 4 children in a suite just fine with plenty of space, we didn’t have any technical issues either, the pool was kid friendly, not too deep where my older kids (11,10, 8) were able to go by themselves to the deeper side without an issue, the breakfast was different that Monday and Friday we where there both delicious, great location. We loved it, my kids still talk about it after a year later and we are planning our next trip at the beginning of next year and will definitely be back to this beautiful hotel.

We called before making our reservations and asked if pets were allowed. We were told “sure”! Second day I noticed the message light was lit. I thought that was weird as I hadn’t left the room because I caught a cold. It was the front desk telling me pets were not allowed. Wait, what?? Whoever took my reservation told me they were!! Totally incompetent staff. Avoid this place. You can find someplace better.

We stayed here over a year ago never realized I never posted a review till now but anyway, it was our first family vacation several states away from home, we decided to stay here to and from our destination, let me tell you as a mom I thoroughly do my research before booking a hotel, I look at ratings, amenities, pictures taken by guest, reviews everything before booking and I highly recommend this hotel, not only is it clean, the staff was so nice, I understand everyone’s experience is different but also understand that things happen out of our control. My experience was great, great staff, we were greeted coming in, on our way back home the manager asked my kids in what floor we wanted to stay, I don’t understand some of the mixed reviews because the barn door wasn’t an issue with us, they were able to fit my husband and I and our 4 children in a suite just fine with plenty of space, we didn’t have any technical issues either, the pool was kid friendly, not too deep where my older kids (11,10, 8) were able to go by themselves to the deeper side without an issue, the breakfast was different that Monday and Friday we where there both delicious, great location. We loved it, my kids still talk about it after a year later and we are planning our next trip at the beginning of next year and will definitely be back to this beautiful hotel.

We called before making our reservations and asked if pets were allowed. We were told “sure”! Second day I noticed the message light was lit. I thought that was weird as I hadn’t left the room because I caught a cold. It was the front desk telling me pets were not allowed. Wait, what?? Whoever took my reservation told me they were!! Totally incompetent staff. Avoid this place. You can find someplace better.